The Facility
Ivy Creek Healthcare is a skilled nursing community built on compassion, connection, and care. Every detail, from how residents are supported to the way visitors are greeted, reflects a deep commitment to comfort and dignity. The team at Ivy Creek blends heartfelt service with smart technology, creating an environment where families feel welcome, residents feel safe, and excellence feels effortless.
A Challenge: Manual Processes Slow Operations
Before implementing Advanced Entry, Ivy Creek’s visitor management relied entirely on paper sign-in sheets. Over time, binders stacked up, pages went missing, and the process looked and felt outdated.
During COVID-19, new health department screening requirements magnified the problem. Staff had to monitor visitor logs manually, verify symptom screenings, and store paperwork for compliance. It consumed time, space, and valuable energy.
“We had binders at the front desk that looked really dingy after so many people handled them. It just wasn’t the image we wanted to give.”
— Candace, Ivy Creek Healthcare
Turning Frustration into a Seamless Digital Experience
Ivy Creek approached Advanced Entry to eliminate paper from the sign-in process completely. Soon, a sleek kiosk welcomed visitors, guiding them through check-in, symptom questions, and automatic badge printing. All visitor data is securely stored online and can be accessed with just a few clicks. The facility instantly looked more professional to incoming guests—and far more efficient behind the scenes.
“We’d never had a way to reach that many people so fast. Families called our backup line right away—it worked perfectly.” — Candace, Administrator
Key Advanced Entry Tools That Made the Difference
- Touch-screen sign-ins & photo badge printing – fast, consistent, professional
- Cloud storage & reporting – no more messy papers or manual tracking
- Broadcast messaging – Ability to reach all visitors at once in a communication emergency
- Customizable questionnaires – fit screening and compliance needs as they evolve
A Solution That Looks Great — and Performs Even Better
With Advanced Entry in place, Ivy Creek’s front desk workflow simplified overnight. Staff no longer chase incomplete forms or manual entries. Visitors check in within minutes and receive their badges automatically.
“People come in and say, ‘Oh, you’re like a hospital!’ It immediately sets a higher standard.” Ivy Creek Administrator
The results extend online, too: Ivy Creek’s Google rating jumped from 3.1 to 4.0 stars—a reflection of better visitor experiences and smoother operations.
Advanced Entry’s Communication Tools Powered Ivy Creek Through Crisis
When the facility’s phone lines went down, the Broadcast feature took center stage. Within minutes, staff notified every recent visitor and family contact about alternative phone numbers.
“We’d never had a way to reach that many people so fast. Families called our backup line right away—it worked perfectly.”
What started as an emergency tool has become part of Ivy Creek’s communication strategy for all important updates. Whenever they need to send a message, they share it via the broadcast feature. It’s the easiest way to reach staff immediately.
Results at a Glance
The improvements at Ivy Creek Healthcare were immediate and unmistakable. Since introducing Advanced Entry, the facility has transformed how it manages every visitor.
- Check-ins are 3× faster: What once took more than five minutes is now completed in just one to two minutes.
- Front-desk time reclaimed: Staff no longer manage paper forms or monitor every entry—visitors check in independently with ease.
- Issues resolved faster: Occasional visitor concerns are addressed right within the system, keeping feedback private and manageable.
- Reputation on the rise: Ivy Creek’s Google rating jumped from 3.1 to 4.0 stars, showing the impact of better experiences and smoother operations.
Bring Innovation to Your Welcome Desk
Create a smooth, professional first impression that reflects your facility’s dedication to care and excellence. Connect with Advanced Entry to see how our technology can simplify operations, welcome visitors, and elevate your standard of care.
