The Facility
When families have a loved ones in a nursing home, the experience matters just as much as the care itself. At Hillcrest Raleigh, this belief shapes every greeting at the front desk, every conversation in the hallway, and every connection built between staff, residents, and families.
Behind the facility’s 4.2-star Google rating lies something more powerful than numbers — real stories of compassion, attentiveness, and trust.
Staff take pride in a relationship-centered approach: learning each resident’s history, recognizing family voices on the phone, celebrating milestones, and offering comfort through both everyday moments and life-changing ones.
This deep commitment to empathy and communication has positioned Hillcrest Raleigh as a cornerstone of trust in the Raleigh healthcare community.
A Challenge: Systems Falling Behind People
Hillcrest Raleigh’s care standards were high, but their tools weren’t keeping up. Visitor logs were inconsistent, health screenings were slow and manual, and security checks often lagged during peak hours. The front desk was constantly stretched thin, leaving families feeling unheard and frustrated. Hillcrest needed a frictionless way to manage entry—faster check-ins, real-time accountability, and simpler channels for families to connect, share feedback, and feel confident about their loved ones’ safety.
One System, So Many Improvements
Hillcrest Raleigh implemented Advanced Entry, a real-time visitor and compliance management platform designed for healthcare environments.
The new system automated screenings, streamlined entry, and provided live visibility of everyone on-site.
But the biggest shift wasn’t in technology — it was in communication.
By introducing instant feedback tools, Hillcrest gave families a simple, direct way to share their thoughts and experiences. That transparency built trust, reduced tension, and made visitors feel heard.
The front desk became more efficient and less stressful. Much of the work was now automated, allowing staff to spend their time connecting with residents and families rather than juggling paperwork.
“People started saying they finally felt connected. They didn’t need to schedule extra meetings just to express concerns or appreciation.”
Key Features in Use
- Visitor Tracing & Real-Time Monitoring – Tracks every visitor for safety, compliance, and accountability.
- Health Compliance Screening – Automates temperature checks and screening questions for consistent compliance.
- Safety & Security Alerts – Sends real-time notifications for emergencies or security events across the facility.
- Sitewide Communication Tools – Connects staff, families, and management instantly for smoother coordination.
- Feedback & Google Review Integration – Makes it effortless for families and visitors to share feedback and boost online reputation.
Positive Reviews Skyrocketed by 80% — Families Finally Felt Heard
Hillcrest Raleigh always knew that families valued their care. But when positive reviews surged by 80%, that appreciation became visible to the world.
In just a short time, the facility’s reputation rose from 3.0 to 4.2 stars on Google. Families were finally able to express the gratitude they’d long felt but hadn’t had a simple channel to share.
The new system gave them that voice — and the results spoke louder than ever. Feedback, concerns, and even compliments flowed naturally through the same platform, transforming everyday communication into lasting trust.
Bolster Your Facility’s Online Reputation
Your residents and their families already appreciate the care you provide — but you need the right system to bring their voices online.
Reach out to Advanced Entry to discover how streamlined operations, smart compliance, and authentic feedback can bring your facility’s reputation to life.
