The Facility
Walk into Highland Park Skilled Nursing & Wellness Centre, and you’ll quickly sense the spirit of community. Every exchange, from morning greetings to evening check-ins, carries a genuine warmth. The team ensures every resident feels understood, every visitor feels welcome, and every staff member remains supported.
The team values open communication, continuous improvement, and a sense of togetherness that extends beyond the workplace. That same essence of collaboration defines Highland Park’s partnership with Advanced Entry—a natural extension of their mission to create a safe, seamlessly connected environment for everyone who walks through their doors.
The Challenge: Maintaining A Warm Culture Without Losing Oversight
Each day, Highland Park Skilled Nursing & Wellness Centre welcomed a steady stream of staff, residents, family members, and vendors through its doors. The activity reflected a thriving community—but it also made it increasingly difficult to keep a clear, real-time view of who was inside the building.
Manual sign-ins served their purpose but offered limited insight. The team sought a smarter, more intuitive way to stay informed—one that would enhance safety and accountability without introducing friction or compromising the friendly tone that defines Highland Park’s culture.
“We wanted a system that felt as organized as it was welcoming.”
Highland Park wanted a solution that provided not just control, but clarity. The vision was to enhance safety, promote accountability, and streamline communication without adding administrative burden to the team.
Building a Safe, Seamless, and Truly Welcoming Experience
The team chose Advanced Entry because it offered exactly that: a simple, intuitive solution built for healthcare settings. It could quietly manage logistics in the background while keeping the focus where it belongs—on people.
Key features in use:
- Real-Time Monitoring – See who’s onsite at a glance.
- Visitor Tracing & Temperature Checks – Efficient and accurate for safety and compliance.
- Automated Badge Printing – Professional, legible, and quick for every check-in.
- Live Data & Reports – Insights that turn activity into actionable information.
A Smooth Transition with Immediate Impact
The rollout was seamless. Within days, check-ins felt easier, and the front desk ran more smoothly. Temperature logs and visitor records moved from paper to instant, digital tracking. Safety drills improved dramatically—every person in the building could be confirmed in seconds.
Advanced Entry also bridged communication with families with its automated feedback tools. When feedback came in, the team could reach out right away, ensuring quick resolution and added peace of mind.
And Just Like That, A Reputation Reborn
Highland Park Skilled Nursing & Wellness Centre poured its energy into what truly mattered—caring for residents and keeping families at ease. But for years, while the in-person experience was full of compassion and connection, their online reputation didn’t reflect the quality of care happening inside the building. Reviews were sparse, and digital feedback rarely captured their everyday excellence.
That changed almost instantly after introducing Advanced Entry. The platform’s built-in reputation feature encouraged visitors and family members to share their experiences, automatically sending feedback prompts and review requests after each interaction. What had once been a quiet online presence suddenly came to life with authentic voices from the community.
Within just a few months, Highland Park’s reputation flourished. Ratings on Google and Yelp rose from around one star to three—fueled by genuine reviews from residents’ families, staff, and vendors who noticed the positive transformation. It wasn’t a marketing campaign; it was the natural outcome of connection, visibility, and care made easier through smarter systems.
Looking to make your facility safer, smarter, and more welcoming?
Reach out to Advanced Entry for a quick conversation and discover how advanced visitor tracing, automated reporting, and built-in reputation tools can elevate your operation.
