The facility
An assisted living facility in Arkansas that prides itself on helping seniors live life to the fullest.
The problem
This facility needed a bank loan. In the previous year, they’d made it their focus to improve their care – both of individual residents and of the upkeep of the facility. But they were having a hard time showing this to the bank – to prove how eligible they were for a loan.
They needed concrete data to show their achievements and prove that they follow proper protocol and offer exemplary care.
The solution
As part of their focus on improving care, they’d implemented the Advanced Entry visitor intelligence solution. They experienced a noticeable difference in visitor management, health compliance, and increased positive reviews, among other areas.
They knew that as a data-different solution, Advanced Entry had the hard data to show these impressive improvements. That’s when they asked if we could send a letter highlighting their improvements.
We know Advanced Entry is a staple in our business.
The data
Since they implemented Advanced Entry, they:
- Received 65 positive Google reviews, 56 more than the year before that
- Increased their Google rating from 3.33 to 4.1
Visitor Feedback
- “This was one of the cleanest nursing homes I’ve been in. My husband is in the rehabilitation center there… very clean and quiet.”
- “The staff was very accommodating and understanding, providing all requests in a speedy manner to keep loved ones comfortable. They were polite in explaining and ensuring all our questions and concerns were addressed.”
- “[Their] team really cares about their residents! Thank you.”
- “It’s a tough adjustment to go into long-term care, but I’m happy my brother is there. It’s a nice facility with responsive staff!”
- “Thank you for taking such good care of our loved one. It’s a difficult and sometimes thankless job, but your caring and hard work are highly appreciated.”
The letter
We crafted a letter outlining their achievements, using the data we saw in our tool.
Snippets from the letter:
“This highlights significant improvements in cleanliness, staff responsiveness, and personalized care, areas that [this facility] has prioritized over the last year. The results are evident not only in the number of positive reviews but also in the overall sentiment of satisfaction and trust from residents and their families.
As [this facility]’s partner in managing their visitor experience, we believe these improvements demonstrate a strong foundation for future growth and success. We hope this provides a clear indication of the positive trajectory at [this facility] and supports their loan application.”
The results
With clear hard data on their improvements, the bank approved their loan 🎉.
The feedback
“We know Advanced Entry is a staple in our business.”
We’ve been using Advanced Entry for a few years now, and can’t speak highly enough about how it’s helped us run and improve our facility.
We’ve been able to quash lawsuits with the accurate visitor information. With our improved Google rating – in part due to Advanced Entry contacting and encouraging the visitors to leave feedback – we’ve been able to secure funding for our facility.
As we grow, we know Advanced Entry is a staple in our business and we look forward to moving forward with their solutions together.
The takeaway
The Advanced Entry tool is not about big, fluffy promises.
It’s a tool that brings facilities’ to a completely new level – in visitor tracing, reputation management, health compliance, agency command, and a whole lot more.
The improvement of a facility using Advanced Entry is one that makes the bank see the obvious change – and approving a loan is simply the next logical step.
The proof is in the data.
