The facility
Situated just off the beach and boasting unobstructed ocean views, Beach Terrace blends the tranquility of its surroundings with highly personalized, compassionate care.
The challenge
At Beach Terrace, visitor management has always been taken seriously. During the height of the COVID-19 pandemic, the facility quickly implemented a system to meet DOH mandates and protect residents and staff. It served its purpose, but as the volume of visitors returned to normal, the need for a more streamlined, visible process became clear. Labels had to be handed out manually. Reviewing visitor history meant digging through logs. And when staff members forgot to clock in, there wasn’t always an easy way to confirm their arrival time. The team wanted a system that could handle these details automatically — giving them more visibility, fewer manual steps, and a clearer picture of who was in the building at any given time.
The solution
Advanced Entry’s Visitor Intelligence gave Beach Terrace exactly what they needed: a clearer, more efficient way to manage everyone walking through their doors. Whether it’s a family member, a vendor, or a guest, it’s easy for staff to greet them by name and confirm who they’re visiting. The system also keeps a detailed visitor history, making it simple to look back and verify past visits when needed — like in a recent case where a banned visitor claimed she had been coming regularly. A quick check of the records confirmed otherwise. Even for staff, the system has proven useful. Since employees are required to do a temperature check when entering, the team at Beach Terrace can now uses that data to confirm start times for anyone who forgot to clock in, ensuring payroll stays accurate without extra legwork. With Visitor Intelligence in place, the front desk runs more smoothly, visibility has improved, and the team has greater confidence in knowing exactly who’s in the building — and why.
“It just makes our lives much easier…There’s more visibility of who the people are that are visiting our facility” – Reuben Barkhordar, Administrator
The data
With Advanced Entry:
- 90% of visitors check in and wear printed labels
- Staff can retrieve visitor history in under 60 seconds, on average
- Beach Terrace achieved 100% visibility of all check-ins
Visitor feedback:
Visitors describe Beach Terrace as warm, welcoming, and professionally run. With Visitor Intelligence powering a smooth, consistent check-in experience, that first impression now begins the moment they walk through the door.
- The security was great The staff was attending the patients well. – Leon Brown
- The facility was clean and the atmosphere warm and friendly. The reception staff was very courteous and efficient . The nurses and aides were professional and effortlessly amiable. A great experience. I left confident that they were giving their best service. Kudos to all! – cbelleproduction
- Always greeted with a smile. Staff is attentive and caring. – Bonnie S
The results
With Visitor Intelligence in place, the team at Beach Terrace has gained more control, more clarity, and less day-to-day friction at the front desk. “It just makes our lives much easier,” says administrator Reuben Barkhordar. The once-manual process of greeting visitors, handing out labels, and logging details is now streamlined into one seamless check-in. “After they punch in, their information prints out, they put it on their chest, and they’re good to go.” Beyond the convenience, the system has delivered something even more valuable: visibility. Staff can now instantly identify visitors by name and purpose — and understand exactly who is in the building at any given moment. “There’s more visibility of who the people are that are visiting our facility,” Reuben notes, “whether they’re visiting a resident, one of the staff members, or if it’s a vendor.”
The takeaway
Visitor management isn’t just about compliance or check-in logs. It’s also about creating a smooth, professional experience the moment someone steps through your doors. When visitors are greeted by name, when staff can quickly verify who’s inside, and when your processes work in the background without slowing anyone down — that’s when a check-in system becomes a true operational asset. Visitor Intelligence isn’t just a tool. It’s a smarter way to run your front desk.
