The Facility
A nursing and rehab facility in the Hudson Valley region of New York that’s committed to compassionate, personalized care.
The challenge
In a busy nursing and rehab center, keeping track of visitors isn’t just about convenience.
As a busy facility with many daily visitors, staff members needed a way to identify banned or potentially disruptive guests upon arrival, to help them maintain a safe and secure environment.
They also weren’t always aware when a key visitor — a vendor, a resident’s primary contact, or a family member handling financial matters — had arrived. This led to missed opportunities for important conversations.
The solution
Golden Hills implemented Advanced Entry Real-Time Visitor Intelligence, and were immediately able to take control of every entry. With this system in place, they can:
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- Connect with key vendors – ensuring timely conversations.
- Catch important family members – to discuss payment, paperwork, and patient progress.
- Flag unwanted guests – security staff get real-time alerts when banned or potentially problematic visitor check in, allowing for discreet, efficient action.
It’s helped us in many different ways. We got used to the convenience of tracking who’s coming in” — Mo Goldstein, Administrator
The data
Since they implemented Advanced Entry, Golden Hills has:
- Logged 7000+ visitor screenings
- Received 120+ google reviews, an increase of 200% percent
- Received highly positive feedback from visitors and staff regarding the improved check-in process.
Visitor feedback:
- “Easy check in. I enjoyed the visit with my friend.“ – Barbara Graff
- “The lobby staff are always welcoming and friendly. The nursing staff provides my mom with excellent care. The social worker, OT staff and business office keep the family well informed and up to date. The entire facility has given my family peace of mind knowing our mom is in such caring hands.” – Tammy Coniker
- “Helpful staff. Tight security. Strict safety.” – Irwin Rosenthal
- “I went to visit my aunt today and they had Advanced Entry. It was very fast checking in….The sleek apparatus took my temperature and I typed in my information. Printed photo on my name tag, next visit it will use facial recognition! Genius, great technology!The staff were very helpful and the facility was clean and organized. Three encounters with nurses and they are caring and thoughtful. Thanks.” – Diane Shaheen
The results
Since implementing Advanced Entry’s visitor tracing, Golden Hill Nursing & Rehab has gained greater control over visitor interactions — and it’s made a big difference. According to Mo Goldstein, the facility’s administrator, “it’s helped us in many different ways.” Staff are now instantly notified when key visitors arrive, ensuring that important conversations happen on time.
Security has also improved, with staff receiving real-time alerts when flagged visitors check in. This allows them to respond discreetly and avoid causing a scene. Goldstein noted how helpful it’s been to know exactly who’s in the building and when, saying, “We got used to the convenience of tracking who’s coming in.”
Additionally, catching negative feedback early means potential complaints can be turned into positive outcomes.
Overall, it’s just easier to stay on top of things. Golden Hill knows who’s in the building, when they’re there, and why—making the whole place run smoother and feel more in control.
The takeaway
The power of Advanced Entry lies in the ability to act instantly. Real-time data keeps staff informed, allowing them to take immediate action, when it matters most.
It’s a tool that completely elevates the level of responsiveness, whether that’s addressing a flagged visitor, connecting with a key vendor, or catching negative feedback before it becomes a problem.
That kind of control means facilities can stay focused on what they do best: providing exceptional care.
